Terms and conditions

Arts & Crafts from Natural Products

Images for Arts & Crafts are for illustration only as these items are individually made by hand using natural and manmade materials and may differ slightly from the image shown, Goods sent will be of similar size, colour and quality.


We ship our products by standard Royal Mail post within three working days or sooner.. Orders should be with received within 3 to 5 working days in the UK.

Out of Stock Items

In the unlikely event that an item you order is out of stock we will contact you immediately by email to let you know and offer you an alternative. If this is not acceptable a full refund will be issued.


If an item proves to be faulty or damaged please let us know and we will replace it. However If you decide to return your purchased items for other reasons we will accept returns within 14 days of delivery to you. We will refund the full amount of the costs of goods excluding your postage to return and our postage and carriage to dispatch.

Please note that sometimes we subsidise the postage rates out to you the full rate of posting out to you will be deducted,

Please return goods in original packaging and in the same condition you received them.


We often use recycled packaging materials.

Privacy and Internet safety

We do not share your details with any third parties. We use the name and address supplied for dispatch only. We will only contact you in regard to the product ordered. We will not contact you for marketing purposes. We do not electronically store address details or any details relating to you once your order has been completed.

We do not have access to your payment card details. Once you have paid through Paypal we receive a confirmation email upon which goods will be dispatched.